Shipping policy

Common Questions

Where do you ship?

Currently, we ship to all 48 contiguous states, Alaska, and Hawaii.

How long do orders take to process?

Order processing will be completed within 2-3 business days after an order has been placed. *Note: this excludes any pre-sale purchases, as inventory is not on-hand at time when pre-sale purchases are made.

What shipping options do you offer?

Currently, we offer shipping via USPS.

USPS Priority Mail:

Estimated transit time is 1-3 business days depending on destination. This service does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

Can I combine multiple orders to ship together?

Unfortunately, we cannot combine multiple orders to ship together currently. Once an order is placed, changes cannot be made.

What happens if I did not receive my order?

If you did not receive your order, please contact us via email at info@bijonari.com. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.

What happens if I did not receive my complete order or my order is damaged?

If you are missing an item(s) or an item is damaged, please contact us immediately via email at info@bijonari.com. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form, and possibly provide photos, so we can investigate further.