Refund policy
Refund Policy
Note: All returns are subject to a 10% restocking fee and are at the discretion of BIJONARI, LLC.
To help minimize the potential need for an exchange, please be sure to verify all item sizes here before placing an order.
If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. Returns and/or exchanges will only be accepted for unwashed and unworn merchandise with original tags and packaging within 30 days of ship date. All returns or exchanges will be at the discretion of BIJONARI, LLC. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e. - item appears dirty, smells of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear and tear, etc.).
To cancel your order before it is shipped, please email us at info@bijonari.com. Please reference your order number.
Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of BIJONARI, LLC. Returns are subject to a 10% restocking fee.
For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. BIJONARI, LLC is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.
Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order.
Returns and Exchanges are only accepted for purchases made directly from BIJONARI, LLC or authorized distributors. We will not accept any claims for returns or exchanges from third parties.
All returns and/or exchanges require a Return Authorization Number (RA#). Please click here for further instructions.
